ServiceNow Platform and Solution Architect

Overview

As ServiceNow Platform and Solution Architect at EDF, you will steer architectural direction for a critical enterprise platform and enable secure, scalable digital services. You’ll collaborate with senior stakeholders and cross-functional teams to translate business needs into robust, future-ready solutions. This role offers hybrid working and a strong focus on governance, security, and platform-driven value. You’ll contribute to EDF’s journey toward An Electric Britain by shaping platform roadmaps and driving technology transformation.

Pay / Benefits

• salary from 70,000 per annum
• potential for annual bonus
• market-leading pension scheme
• electric vehicle leasing
• discounted gym membership
• life assurance

Responsibilities

• Define and evolve the architectural vision and roadmap for the ServiceNow platform
• Lead solution design activities translating business requirements into scalable technical solutions
• Govern platform architecture, standards, security controls and design best practices
• Design and oversee integrations, data architecture, CMDB strategy and service data management
• Provide technical leadership, mentoring colleagues and influencing key technology decisions

Key requirements

• Architecting and delivering ServiceNow solutions in large, complex environments
• Experience across ServiceNow ITSM, HRSD, ITOM, SAM, SecOps and IRM
• Platform architecture, security, governance and development best practices
• Developing platform roadmaps and governance frameworks
• CMDB, CSDM, Discovery, Service Mapping and service data management
• Enterprise integrations using REST APIs, Integration Hub, MID Servers
• Platform security, compliance, risk management, and governance
• Agile, product-centric and DevOps delivery models
• Stakeholder management across business and technical functions
• Strong communication of complex concepts to technical and non-technical audiences
• Security Clearance (SC) requirement with likely British residency in last 5 years

• stakeholder influence
• clear communication
• mentoring and leadership
• ServiceNow platform architecture across ITSM, HRSD, ITOM, SAM, SecOps, IRM
• CMDB/CSDM/Discovery/Service Mapping
• REST APIs, Integration Hub, MID Servers

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