Overview
In this role you will help shape Teya’s core product by aligning delivery with team goals, turning user insights into actionable requirements, and driving adoption post-launch. You’ll work closely with Design, Engineering, Marketing, and Ops to prioritise features and improve onboarding, activation, and retention. You’ll balance quick wins with long-term improvements while keeping a customer-centric focus. This is a mission-driven opportunity to impact how small businesses access payments and grow.
Responsibilities
- Support roadmap and delivery of core product areas to keep projects on track
- Gather user insights via interviews, feedback, and data reviews to identify pain points
- Turn research into actionable requirements and prototype with Design, Engineering, Marketing, and Ops
- Contribute to prioritisation by weighing impact and balancing quick wins with long-term improvements
- Track and share KPIs after launch to boost adoption, engagement, and retention
- Assist in go-to-market plans and coordinate with Customer Success for aligned launches
- Champion simplicity by representing the customer in reviews and planning
- Help improve tools and systems supporting onboarding, activation, and retention
Key requirements
- 1–3 years of experience in product management, project coordination, or related role in tech/fintech/SaaS
- BA/BS in a technical, analytical, or business field (or equivalent practical experience)
- Ability to think big while ensuring attention to detail
- Initiative to develop scalable solutions and willingness to learn new tools
- Comfort with ambiguity and ability to define clear next steps
- Data-curious: formulate hypotheses, gather data, support experiments
- Effective communicator with stakeholders and cross-functional collaboration
- Customer-centric mindset and ability to weave user needs into tasks
- effective communication
- collaboration across teams
- problem-solving mindset
- data analysis
- A/B testing or experiments support
- requirements gathering and writing
…
