Overview
In this role you guide customers through their post-Go-Live journey with Workday, acting as a trusted advisor to drive value from Workday applications. You’ll deliver targeted micro consulting, assist with configuration, and demonstrate features to help clients succeed. You work closely with cross-functional teams to enable adoption and optimize workloads across finance, HR, and planning domains. This is a fast-paced, learning-focused opportunity in a collaborative, outcomes-driven culture.
Pay / Benefits
- flexible work arrangements
- bonus plan
- stock grants/annual refresh stock awards
- comprehensive benefits
- opportunity to work with leading global customers
- inclusive and growth-focused culture
Responsibilities
- Conduct research to understand customer questions and relevant Workday concepts
- Deliver small-scope consulting with configuration guidance and demonstrations
- Troubleshoot product configuration to meet business requirements
- Clearly communicate responses and value to customers
- Create and deliver customer presentations on Workday features (Accelerator Webinars)
- Provide tailored one-on-one guidance (Optimization Packages) to drive success
- Offer one-on-one guidance to accelerate feature adoption (Feature Accelerator)
- Review customer tenants to identify adoption opportunities (Feature Adoption Tenant Reviews)
- Maintain product expertise and Workday Certification(s) and stay updated on the roadmap
- Engage in industry best practices and communicate topics to customers
- Help create new programs to drive customer feature adoption
- Deliver other Customer Enablement services such as Office Hours and deployment of Workday features
- Travel up to 20%
Key requirements
- 5+ years of IT implementation experience
- 5+ years of experience with Workday Financials Reporting
- 2+ years of software consulting experience
- Workday Certification or ability to certify in at least one area (Workday Reporting, Workday Financials, PRISM)
- Ability to understand Workday concepts and communicate them clearly
- Ability to multitask across engagements and deliverables
- Strong analytical and decision-making skills
- Excellent verbal and written English communication
- Bachelor’s degree or relevant work experience; advanced degree preferred
- strong communication and presentation skills
- multitasking and time management
- critical thinking and problem-solving
- Workday Reporting
- Workday Financials
- Workday concepts and configuration
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