Performance Manager – Workplace and Online

Overview

In this role, you will turn data into commercial growth for our Workplace and Online learning proposition. You’ll partner with a cross-functional team to inform pricing, investment, product and go-to-market decisions, influencing senior stakeholders across product, marketing, finance and operations. You will build actionable insights, dashboards and forecasts to drive customer acquisition, engagement and profitability. This is a high-impact, global role that combines data granularity with strategic business sense to shape a growing digital portfolio.

Responsibilities

• Define and monitor KPIs to support strategic decisions
• Create and improve dashboards and reports for senior stakeholders
• Collaborate with finance and proposition leaders on planning, ROI, and investment cases
• Support pricing strategy and cost analysis for products and opportunities
• Analyze data across customer, product, marketing and finance to identify trends and growth opportunities
• Translate complex analysis into practical recommendations for non-specialist audiences
• Contribute to enhanced data practices and governance across the organisation

Key requirements

• Experience in BI, data analysis or performance analysis
• Strong quantitative analysis and experience with reporting/visualisation
• Experience developing or interpreting metrics for digital products or customer journeys
• Ability to translate data into actionable recommendations
• Good understanding of data privacy and security principles
• Strong written and verbal communication skills

• Analytical rigour
• Commercial judgement
• Cross-functional collaboration
• SQL
• Excel
• Power BI

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