Customer Care Champion

Overview

As a Customer Service Operator in the Otisline Contact Center, you connect with internal and external customers to resolve emergencies and inquiries. Based in Leicester, you will join a global leader and be upskilled into additional areas of the center. You will promptly adjudicate breakdown calls and ensure accurate information is captured in Otis systems. This role offers training, long-term prospects, and a path to grow within a crisis‑proof, safety‑driven business that moves millions daily.

Pay / Benefits

• long-term employment contract
• intensive training in technology, processes & soft skills
• opportunity to grow within the role
• work in a global, diverse team

Responsibilities

• Receive and adjudicate emergency breakdown calls
• Address customer and mechanic queries promptly and efficiently
• Update Otis Business Systems with precise information

Key requirements

• passionate about excellent customer service
• excellent written and verbal communication
• team-player able to work under pressure to meet commitments

• customer focus
• teamwork
• ability to work under pressure
• clear communication
• familiarity with Otis Business Systems

…