Salesforce Lead Architect

Overview

As a Salesforce Architect, you will define and drive the Salesforce architecture and roadmaps to align with Heathrow’s IT strategy. You’ll provide governance, technical leadership, and architectural oversight across a complex, multi-cloud Salesforce landscape. You will influence CRM, Data & AI, and Digital Commerce initiatives with a strong focus on integration, security, governance, and platform quality. This role offers the chance to shape enterprise-scale solutions in a globally iconic environment and contribute to sustainability and digital transformation goals.

Pay / Benefits

• competitive salary
• performance-based annual bonuses
• Share in Success bonus
• generous annual leave
• market-leading pensions
• private health insurance/ wellbeing tools

Responsibilities

• Articulate and implement the Salesforce architecture and roadmaps to support business priorities
• Provide governance, advisory leadership, and technical authority across HAL IT teams and partner networks
• Own and govern Salesforce architecture, setting standards and guiding delivery teams
• Design and govern integration patterns, security, resiliency, and observability across platforms
• Lead technical decision-making in Apex, LWC, data, security, and DevOps, driving continuous improvement and debt reduction
• Support end-to-end architecture for CRM, Data & AI, and Digital Commerce initiatives, including complex multi-cloud scenarios
• Communicate architectures and roadmaps effectively to stakeholders with clear, actionable outputs
• Ensure platform quality and alignment with business goals through architecture governance and best practices
• Advise on modernisation efforts and complex problem solving in collaboration with cross-functional teams
• Manage relationships with HAL IT teams and third-party partners to maintain coherence of IT initiatives

Key requirements

• Proven Salesforce Architect with experience delivering large-scale enterprise programmes and multi-cloud solutions
• Deep expertise in Salesforce Core (Sales Cloud and Service Cloud), including contact centre architectures
• Strong enterprise integration experience and ability to govern complex interfaces and cross-platform solutions
• Hands-on knowledge of Salesforce platform aspects (data modelling, security, performance, Apex, LWC, Flows)
• Experience in DevOps, CI/CD, and SDLC governance with solid stakeholder management and communication skills
• Desirable: knowledge of Salesforce Data Cloud, Agentforce, and AI-driven engagement; Commerce Cloud and omnichannel architectures; Marketing Cloud architectures
• Salesforce Architect certifications (ideally CTA) or active progress toward CTA, with track record of platform modernisation and debt reduction

• stakeholder management
• strong communication
• leadership
• Salesforce Core (Sales Cloud, Service Cloud)
• Apex
• LWC

…