Senior Manager, Solutions Engineering

Overview

In this role, you lead Fin’s Solutions Engineering team across the EMEA region to scale our AI-first customer support platform for large brands. You blend strategic GTM thinking with hands-on technical leadership to win complex deals and shape vertical solutions. You’ll partner across Sales, Product, Marketing, and R&D to drive customer transformation and credible technical guidance, including PoCs and business value assessments. This is a high-impact role that combines leadership, architecture, and executive engagement.

Pay / Benefits

• hybrid work policy
• health and wellbeing programs
• family support
• time away from work
• financial future / retirement planning

Responsibilities

• Define and evolve the GTM and strategic vision for the Solutions Engineering function
• Lead, coach, and scale a global SE team across regions and verticals
• Engage in strategic deals as player-coach and provide technical guidance
• Support complex six-figure sales cycles with architecture, demos, and product evaluation
• Serve as trusted technical advisor and executive contact for large customers
• Collaborate with Sales, Product, Marketing, and R&D to shape vertical GTM motions
• Foster a customer-obsessed culture across the pre-sales journey
• Lead discovery, design, and delivery of tailored technical solutions including PoCs
• Create reusable solution frameworks and industry-specific assets
• Advocate for customer needs to influence product roadmap
• Represent Intercom and SE externally at executive meetings and events
• Build relationships with C-level stakeholders translating AI capabilities into business impact

Key requirements

• 5+ years of pre-sales experience in related roles
• 3+ years leading technical pre-sales teams with hiring and mentoring experience
• Experience selling AI, data, or highly technical products preferred or strong curiosity about AI
• Comfort with ambiguity and pressure while solving challenging customer issues
• Humility and willingness to learn to support the team and customers
• Track record of delivering revenue, forecasts, and team growth
• Ability to travel internationally about once a month
• Flexible working hours to partner with US and APAC teams
• Excellent communication and presentation skills

• leadership
• collaboration
• communication
• pre-sales / solution architecture
• PoC design and execution
• demo delivery and product evaluation

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