Marketing Operations Executive

Overview

As Marketing Automation and Technology Specialist, you will shape how we use data and no-code tools to power customer communications. You’ll work across marketing and technical teams to streamline campaigns, implement audiences, and embed new technologies into core marketing operations. Your role focuses on reliable, well-documented processes that ensure timely, relevant messaging to customers. This is a high-impact position in a mission-driven fintech that supports small businesses at scale. You’ll join a collaborative, growth-minded team that values innovation and cross-functional partnership.

Pay / Benefits

• flexible-first policy with tailored benefit allowance
• private medical and dental
• life assurance and financial coaching
• annual learning allowance
• electric car and cycle-to-work schemes
• season ticket loans

Responsibilities

• Manage marketing logic, segmentation and operational processes in no-code tools (Segment, Amplitude, Iterable) to support marketing and customer communications
• Understand and maintain context on marketing and communications processes and goals across cross-functional partners
• Oversee audience logic, workflows and marketing processes within team-owned tools
• Identify and resolve process challenges to ensure messages reach the right customer, via the right channel, at the right time
• Own reliability and documentation of created and updated processes
• Prioritize solutions, drive change, and solicit support as needed
• Proactively mitigate risks, issues or control weaknesses in day-to-day work

Key requirements

• Minimum 18 months experience with CDPs, Marketing Automation, Web Tracking, or ESPs
• Strong data-minded, solutions-focused mindset for building marketing and communications processes
• Natural collaborator able to navigate complexity with cross-functional teams
• Comfort with rapid tech adoption and greenfield projects, including generative/agentic AI tools
• Tag-management/web tracking knowledge is a bonus

• collaboration
• growth mindset
• problem solving
• Customer Data Platforms (CDPs)
• Marketing Automation
• Web Tracking

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