Senior Engineering Manager – Customer Growth

Overview

In this Senior Engineering Manager role, you lead multiple squads within the Customer Growth pillar to turn business goals into technical outcomes. You partner with Product, Design, Data and Commercial to align delivery with impact, shaping how we present value and pricing to customers. You will drive architecture across web, backend and mobile domains and foster a culture of engineering excellence and operational reliability. This role offers a chance to influence growth initiatives like railcards and subscriptions, at scale, in a collaborative, cross-functional environment.

Pay / Benefits

• private healthcare & dental insurance
• generous work from abroad policy
• 2-for-1 share purchase plans
• EV Scheme to reduce carbon emissions
• extra festive time off
• family-friendly benefits

Responsibilities

• Lead multiple squads and Engineering Managers, supporting career development
• Own end-to-end delivery across squads, ensuring on-time, high-quality execution
• Partner with Product, Design, Data and Commercial to align technical work with business outcomes
• Guide architecture across fullstack web, backend and mobile domains
• Bring coherence across railcards growth, retention, subscriptions and value exchange
• Champion engineering best practices and a culture of innovation
• Drive operational excellence with monitoring, alerting and incident management

Key requirements

• Experience leading engineering teams and delivering multi-team initiatives
• Proven track record of building high-performing teams and growing leaders
• Ability to inspire trust, foster autonomy, and cultivate an inclusive culture
• Capability to operate across multiple product domains and connect them into a coherent strategy
• Enjoyment of a dynamic, collaborative, cross-functional environment
• Strong written and verbal communication with influence across levels
• Comfort leading in ambiguity and delivering clarity in complex situations

• leadership and people development
• collaboration and cross-functional alignment
• communication and stakeholder influence
• engineering leadership
• fullstack architectural direction (web, backend, mobile)
• domain-driven alignment across product areas

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