Customer Service Manager

Overview

In this role you will lead the day-to-day operations of a flex workspace centre, ensuring exceptional service and commercial performance. You’ll manage everything on-site and act as the centre’s owner, solving problems and delivering a world-class experience for prospects and guests. You’ll drive customer satisfaction, upsell to existing clients, and reinforce the IWG brand through outstanding service. This is a hands-on, growth-focused role with strong autonomy and opportunities for progression.

Pay / Benefits

• induction training and ongoing development
• promotion prospects
• generous incentives
• flexible, personalised workplace benefits supporting wellbeing
• sociable hours

Responsibilities

• Manage all on-site centre operations and ensure smooth daily performance
• Address challenges and solve problems to maintain service quality
• Conduct tours for prospective customers
• Upsell to existing customers and drive commercial results
• Ensure high-quality customer service and brand ambassador for IWG
• Maintain ownership mindset to continuously improve workspace quality and service

Key requirements

• experience delivering targets while leading a small team
• customer-focused service mindset
• ability to handle a high-contact, service-driven environment
• ownership, resilience and drive to achieve results
• ability to work in a fast-paced, centre-based setting

• passion
• drive
• resilience
• ownership
• customer service excellence
• sales/upselling awareness

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