Operations and Improvement – Managing Consultant – Process Optimisation in Financial Services

Overview

In this role you will lead the development and delivery of Operational Excellence and Process Improvement capabilities for Banking and Wealth & Asset Management clients. You’ll build core FS-specific capabilities, drive demand and close deals, and oversee end-to-end transformation programmes. You will work with cross-functional teams to apply advanced methodologies and digital technologies, helping clients realise measurable business benefits. This is a chance to shape how financial services operate at scale while advancing your leadership and delivery impact.

Pay / Benefits

• Private healthcare
• 25 days annual leave (+ 0.5 day Christmas Eve)
• Generous pension
• Community and charity initiatives
• Annual performance-based bonus
• PA share ownership

Responsibilities

• Build and mature Operational Excellence and Process Improvement capabilities for FS
• Maintain a steady pipeline of opportunities to meet revenue targets
• Develop and tailor proposals for clients and help close deals
• Lead and oversee implementation programmes across FS
• Demonstrate delivery leadership and governance across large, diverse teams
• Drive adoption of digital technologies and Lean Six Sigma/Lean approaches
• Ensure high-quality delivery and pursue follow-on work and extensions
• Engage stakeholders at multiple levels and mentor teams

Key requirements

• Experience delivering operational improvement across front-, middle-, and back-office in FS
• Proven track record of leading assignments and teams
• History of realising business benefits and outcomes
• Experience with digital technologies, cost improvement, and change management
• Strong leadership and stakeholder management across senior levels
• Ability to influence discussions and navigate challenging conversations
• Experience with end-to-end transformation programmes and delivery governance
• Commercial acumen in scoping, pricing, and planning projects
• Strong engagement leadership, coaching, and mentoring skills
• Consulting experience in a large firm or internal consultancy (desirable)

• leadership
• stakeholder management
• interpersonal and team working
• Lean Six Sigma (Green/Black Belt)
• Operational Optimisation (Lean/Kaizen)
• Process redesign/governance and digitisation (Celonis, AI)

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