HR Documentation Advisor

Overview

In this role you will create, update and review client employment documentation, ensuring compliance with employment law and high-quality wording. You will work closely with clients and internal teams to deliver accurate documents, explain processes, and guide users through online portals. The role focuses on attention to detail, customer service, and timely delivery within a busy, metrics-driven environment. You will contribute to a professional client experience and drive engagement with our services.

Responsibilities

• Create client documentation tailored to client needs and policy requirements
• Review existing documents for breaches of employment law and errors, making corrections
• Liaise with clients by phone to draft documents and answer queries
• Provide a personalised, client-focused experience and maintain strong relationships
• Promote consistent, high-quality service in every interaction
• Engage clients with provided documentation and ensure acceptance and staff distribution
• Guide clients through their online client portal
• Collaborate with Digital Field Consultants to resolve queries
• Manage own workload from a task list and meet deadlines/KPIs/SLAs
• Stay updated on products and services to drive referrals and cross-service engagement
• Record work in computerised systems (Advice, SharePoint, Successflow) and verify client data
• Attend team meetings and participate in training days; ensure organised workspace and ongoing learning
• Assist with training for new starters
• Undertake E-learning sessions as required
• Support with training and onboarding of new staff

Key requirements

• Knowledge of employment law
• Excellent written English
• Excellent word processing skills
• Attention to detail
• Ability to prioritise workload and work under pressure to deadlines
• Excellent and professional communication, especially over the phone
• Good organisational skills
• Ability to present information accurately
• Ability to deal with people at all levels

• customer focus
• strong communication
• attention to detail
• word processing
• computerised systems
• SharePoint

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