Tax Operations – International Change Management Lead – Vice President- London

Overview

In this senior, hands-on role you will bridge business analysis with end-to-end project delivery, focusing on complex tax operations and regulatory change. You’ll lead a BA team, manage projects, and shape future-state operating models. Expect to tackle optimization and automation opportunities while ensuring successful implementation across the International Tax Operations portfolio. You work closely with cross-functional teams to translate business needs into actionable solutions, driving measurable impact. This role offers a meaningful chance to influence tax processes, governance, and risk management at scale.

Pay / Benefits

• training and development opportunities
• wellness programs
• benefits package
• career growth
• diversity and inclusion culture
• professional networks

Responsibilities

• Directly manage and develop a team of Business Analysts, including performance reviews and career planning
• Oversee BA capacity planning and allocate resources to regulatory, technology, and operational initiatives
• Establish BA standards, methodologies (Agile/Scrum), and templates to ensure high-quality deliverables
• Lead workshops to elicit and document detailed requirements, user stories, and functional specs
• Design and map current and target operating models to identify gaps and automation opportunities
• Analyze tax data and systems to translate needs into technical specifications for engineering
• Define UAT strategies, create test cases, coordinate testing, and validate delivered solutions
• Develop and maintain project plans, scope, milestones, and resources
• Proactively manage RAID (risks, actions, issues, dependencies) and report governance metrics
• Coordinate cross-functional delivery teams to ensure on-time delivery
• Serve as strategic liaison among Tax Operations, Engineering, Corporate Tax, and partners
• Design and execute change management plans, SOPs, training materials, and post-implementation support
• Analyze and implement regulatory change (global tax reporting and compliance-driven mandates)
• Drive workflow optimization, platform enhancements, and automation tool integration
• Address control gaps and mitigate regulatory risk through remediation activities

Key requirements

• 10+ years in hybrid BA/PM or senior BA roles within financial services, focusing on Tax Operations or regulatory change
• Proven people management of BAs or change professionals
• Mastery of BA methodologies (Agile/Scrum, user story mapping), SQL, data analysis, and process modeling (Signavio or Visio)
• Project lifecycle management with budgets and PM tools (Jira, Confluence, MS Project)
• Strong domain knowledge of operational tax processes and risk management
• Bachelor’s degree; professional certifications (CBAP, PMP, PRINCE2, or Agile Scrum Master) highly preferred

• leadership and people development
• stakeholder management
• communication and collaboration
• Agile/Scrum
• user story mapping
• SQL

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