IT Support Manager – Hedge Fund

Overview

As IT Support Manager you will lead a small team delivering robust, scalable IT infrastructure for a fast-paced hedge fund. You will partner with software engineers to align tech solutions with trading schedules and analytics needs, supporting network, servers, and data-centre operations in a high-performance environment. The role combines hands-on management with strategic capacity planning and disaster recovery, in a relaxed, innovation-driven culture. This is a tech-centric, high-impact position offering significant autonomy and a clear path to influence critical infrastructure.

Pay / Benefits

• almost unlimited budget
• relaxed, open environment
• open dress code

Responsibilities

• Lead and develop a small team of IT Support Engineers
• Manage and support Dell/HP/Oracle servers, NAS, and Windows desktops/laptops
• Maintain Cisco switches, CheckPoint firewalls (externally supported) and network cabling/WAN links
• Oversee OS/app patching across Windows servers/desktops via Manage Engine
• Ensure hardware warranties and lifecycle management for servers and network gear
• Administer IT infrastructure including UPS, CCTV, access control, and security systems
• Support voice network, turrets, and externally supported handsets
• Oversee data backups, VPN, Active Directory, and O365 maintenance
• Coordinate Exchange connectivity with trading counterparties; manage market data connections
• BCP planning, testing, and documentation; annual updates and IT Committee reporting
• Manage datasets and data centre cross-connects; plan capacity for future load
• DNS changes across all domains; hardware/software upgrades and documentation updates
• Liaise with management and trading staff on new IT requests and changes
• Maintain commercial relationships with third-party market data providers
• Ensure IT documentation is current and accessible to staff

Key requirements

• 10+ years IT Administration experience
• Financial services IT experience
• Strong networking and Windows Server background
• Experience managing a small team
• Understanding of Exchange connectivity
• Data centre and network design experience
• Experience with BCP procedures and documentation
• DNS management and data centre cross-connects knowledge
• VPN, O365, AD/ADFS familiarity
• Ability to liaise with trading staff and management on IT needs

• Collaborative
• Decision-driven and non-bureaucratic
• Strong communication with cross-functional teams
• Windows Server / Active Directory / O365
• Manage Engine patching
• VPN and DNS management

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