Overview
In this role, you act as a trusted Workday advisor to help customers maximize value from their Workday investments. You will deliver micro consulting, configuration guidance, and feature demonstrations to support post go-live success. You’ll simplify complex Workday concepts for customers and help accelerate feature adoption through targeted sessions and reviews. You join a collaborative, customer-focused team that values curiosity, learning, and practical impact. This role offers the chance to influence customer outcomes at scale within a Fortune 500–level organization.
Pay / Benefits
- Flex Work
- annual refresh stock grants
- base pay transparency
- bonus plan or commission potential
- international relocation flexibility
- inclusive hiring practices
Responsibilities
- Conduct research to understand customer questions and Workday concepts
- Deliver small-scope consulting with configuration guidance and demonstrations
- Troubleshoot product configurations to meet business requirements
- Communicate responses and value clearly to customers
- Create and deliver customer presentations on using Workday features (Accelerator Webinars)
- Provide one-on-one consulting to accelerate feature adoption (Feature Accelerator)
- Review customer tenants to identify adoption opportunities (Feature Adoption Tenant Reviews)
- Maintain product expertise and Workday Certification(s); stay updated on Workday roadmap
- Assist in creating new programs to drive customer feature adoption
- Deliver other Customer Enablement services such as Office Hours and configuration reviews
- Deploy full Workday feature deployments
Key requirements
- 3+ years building and maintaining Prism Analytics
- 3+ years building and maintaining Workday HCM/Financial Reporting & Analytics
- 5+ years of HCM Reporting, Analytics, and Data warehousing for enterprise software
- 3+ years IT implementation experience
- 3+ years software consulting experience
- Workday Certification or ability to certify in Prism Analytics and at least one of Workday HCM, Financial, or Reporting
- Ability to distill complex concepts into presentations for customers
- Strong multitasking across engagements and deliverables
- Excellent verbal and written English communication
- Bachelor’s degree or relevant work experience; advanced degree preferred
- clear communication
- critical thinking
- collaboration
- Prism Analytics
- Workday HCM
- Workday Financial
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