Talent Acquisition Manager – Operations

Overview

In this Talent Manager role, you own end-to-end hiring across Operations, including Complaints, Fraud, Financial Crime and Customer Operations, while leading a small team of Talent Partners. You partner with leaders to build fast, high-quality pipelines in a high-volume setting, using data-driven and tech-forward approaches to streamline processes. You’ll shape recruiting strategy in a scaling fintech, leveraging AI and automation to raise the bar on how we hire. This is a chance to drive meaningful impact as the company scales in the UK and US.

Pay / Benefits

• flexible working
• health coverage
• retirement & savings
• employee referral programme
• office meals & snacks
• sustainable commuting

Responsibilities

• Own end-to-end high-volume hiring across the Operations function
• Build repeatable recruiting processes to maintain speed and candidate experience
• Partner with leaders to guide stakeholder conversations using data and empathy
• Navigate a fast-scaling environment and adapt processes as priorities shift
• Leverage AI and automation to streamline hiring and improve efficiency
• Source creatively and tap untapped channels and talent pools
• Use analytics to forecast pipeline needs and identify bottlenecks
• Improve conversion efficiency by reshaping hiring processes

Key requirements

• Line management experience of a small Talent Partners team
• Experience hiring Operations roles or high-volume recruitment
• Strong stakeholder management with ability to build relationships and push back as needed
• Data-driven with ability to report on process and outcomes
• Excellent written and verbal communication; audience-tailored messaging
• Experience adopting AI into daily workflows
• Experience in fast-paced, scale-up environments and flexibility to cover broader areas

• Stakeholder management
• Data-driven mindset
• Communication and storytelling
• High-volume recruitment
• Analytics and reporting
• AI in recruitment/automation

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