VIP Relationship Manager

Overview

In this role you will own and grow a portfolio of high-net-worth clients, acting as a trusted advisor and growth partner. You will deliver a white-glove, concierge experience while expanding engagement across trading, Earn, lending, OTC and referrals. You’ll collaborate with sales, product and ops teams to drive portfolio expansion and tailor solutions. This position combines relationship leadership with revenue impact in a fast-paced crypto fintech environment.

Pay / Benefits

• equity
• London office four days a week
• work from anywhere up to 20 days a year
• unlimited vacation policy
• Apple equipment
• flexible work culture

Responsibilities

• Own and manage a portfolio of high-net-worth VIP clients and serve as primary contact for onboarding, support and portfolio growth
• Deliver a high-touch concierge experience via direct messaging and real-time channels (including Telegram)
• Drive upsell and cross-sell across VIP products (Trading, OTC, Earn, Lending, referrals, promotions)
• Identify opportunities to grow AUM and product penetration through consultative solutions
• Conduct structured discovery to understand client goals, asset allocation, trading patterns
• Segment clients by archetype to personalize engagement and growth strategies
• Collaborate with institutional sales, OTC, product, operations, compliance and growth teams
• Maintain CRM records, track engagement and revenue against targets
• Create/manage Telegram groups and direct channels for real-time client engagement
• Support VIP initiatives including events, pilots and referral programs
• Stay informed on crypto market structures, trends, yields, and competitors
• Provide regular reporting on performance, pipeline, and opportunities
• Surface product feedback and competitive insights internally

Key requirements

• Proven experience in relationship/account management, sales, or client advisory in financial services, fintech, trading, brokerage or crypto
• Track record of upselling and cross-selling to high-value clients
• Strong commercial mindset with ability to influence behavior and drive revenue
• High emotional intelligence and excellent communication with senior clients
• Experience using CRM platforms (Salesforce or similar)
• Comfort in fast-paced, high-ownership environments with revenue accountability
• Familiarity with real-time client communication tools (Telegram, WhatsApp)
• Strong interest in digital assets and crypto markets
• Self-starter with ability to manage a book of business independently
• Experience in crypto, trading platforms or institutional brokerage is a plus

• Emotional intelligence
• Credibility and rapport with senior clients
• Consultative / solution-based selling
• CRM (Salesforce or similar)
• Real-time messaging tools (Telegram, WhatsApp)
• Understanding of crypto products and markets

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