Sales and Services Executive – MC

Overview

In this role you will act as the primary contact for Customer Service, handling enquiries and issues with a customer-focused approach. You will capture orders accurately and support Sales Teams while engaging with varied customer levels, including high-profile accounts. You will resolve queries with a solution-driven mindset and complete system-based transactions to meet business needs. You will liaise with other departments to deliver timely outputs and continuously seek personal development. This role sits at the heart of a service-driven team within a sustainability-minded drinks group, offering meaningful impact and cross-functional collaboration.

Responsibilities

• Be the main contact for customer service enquiries and issues, delivering timely resolutions
• Capture customer orders accurately using multiple methods
• Support the Sales Teams and engage with customers across levels including high-profile accounts
• Provide informed, professional responses to internal and external enquiries
• Complete system-based transactions to support department workload
• Apply logical problem-solving to customer issues and liaise with relevant departments
• Resolve queries in the best interest of the customer and the company
• Carry out reporting requirements as necessary
• Model positive behavior and uphold service standards
• Seek continuous personal development through training and coaching
• Communicate effectively and demonstrate flexibility to assist other areas
• Build and maintain good working relationships across the business

Key requirements

• Passionate about customer service
• Confident in communicating with customers
• Great attention to detail
• Problem-solving mindset
• Experience in sales, customer service, or a contact centre preferred, but not essential if able to provide a positive customer experience and keen to learn

• customer-focused
• strong communication
• attention to detail
• problem solving
• adaptability
• team collaboration

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