IT Operations Manager

Overview

In this role you will lead IT operations across the UK, ensuring reliable, secure and high-performing services for multi-site healthcare operations. You will oversee infrastructure, networks, cloud and data centre activities, service delivery, and supplier performance to support cancer centres, compounding facilities and home healthcare. As a key leader, you will align IT services with business needs and contribute to IT strategy and governance. This is a chance to shape IT operations in a complex, regulated healthcare environment and drive service excellence. You will work closely with cross-functional teams to deliver impactful IT outcomes across the organisation.

Pay / Benefits

• Hybrid working
• Enhanced annual leave
• Enhanced pension contributions
• Private Medical Insurance
• Life Assurance
• Employee discounts and wellbeing support

Responsibilities

• Lead, develop and mentor IT Operations team across infrastructure, networks, service desk and support
• Oversee day-to-day IT operations for reliable, secure and resilient services
• Manage incident, problem and change processes following ITIL principles
• Monitor and improve service performance, including SLAs, KPIs and customer satisfaction
• Support business-critical platforms, including D365 and other core systems
• Manage third-party vendors and service providers to meet delivery expectations
• Collaborate with business and technical stakeholders to align IT services with operational needs
• Contribute to IT strategy, delivery planning, governance and continuous improvement

Key requirements

• Proven experience leading IT operations, infrastructure and service delivery teams
• Strong knowledge of enterprise infrastructure, networks, servers, storage, virtualization, backups, cloud services and systems administration
• Experience with ITIL-aligned incident, problem and change management
• Strong supplier, risk and budget management experience
• Excellent communication, analytical and problem-solving skills
• Ability to translate technical issues into practical business outcomes

• collaborative leadership
• strong communication
• analytical thinking
• enterprise infrastructure, networks, servers, storage, virtualization, backups
• cloud services and systems administration
• ITIL incident, problem and change management

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