Delivery Lead – Senior Consultant / Manager / Senior Manager – Commerce, Deloitte Digital

Overview

As Digital Delivery expert in Deloitte Digital’s Commerce, you drive complex digital commerce transformations for global clients, shaping delivery structures and guiding multi-disciplinary teams. You’ll oversee end-to-end programmes, balancing rapid delivery with technical excellence while navigating governance and stakeholder needs. You will leverage AI to improve delivery outcomes and coach clients on its use. This role offers impact across global projects and opportunities to grow as a trusted adviser within a collaborative, values-driven culture.

Pay / Benefits

• hybrid working policy
• wellbeing focus and support
• commitment to development and learning
• opportunity to work with global clients
• inclusive culture
• career growth and leadership development

Responsibilities

• Establish and articulate a clear delivery structure and vision for projects and programmes aligned with client goals and Deloitte strategy
• Lead multiple cross-functional teams to define scope, plan, and schedule delivery across diverse workstreams, adapting agile methods
• Manage project finances (forecasting, budgeting, benefits realisation) including client and Deloitte schemes of work
• Foster collaboration across client and Deloitte resources, ensuring optimal resource allocation and inclusive team culture
• Define governance frameworks and ensure reporting in line with laws, policies, and programme expectations
• Manage risks proactively, with mitigation and incident resolution
• Oversee end-to-end project lifecycle from inception to transition/closure, driving quality-led change
• Leverage AI to improve delivery processes, team outcomes, and decision-making, and coach clients on its use
• Build strong stakeholder relationships, communicating complex technical concepts in business terms
• Demonstrate capability to operate across both digital delivery and traditional programme methodologies
• Contribute to practice development and maintain Deloitte’s values in delivery teams

Key requirements

• 5+ years in a Delivery role on software development programmes
• Proven ability to establish delivery vision and manage complex digital commerce programmes
• Experience in scope definition, planning, scheduling, and financial management (NPV, IRR, ROI, cost-benefit)
• Deep knowledge of SDLC, frameworks (Scrum, Kanban, SAFe), and agile metrics
• Financial management skills including forecasting and benefits realisation
• Risk and incident management experience
• Resource management and capacity planning across on-shore/near-shore/off-shore
• Exceptional stakeholder management and senior client engagement skills
• People management and ability to lead multi-geography full-stack teams
• Technical understanding relevant to digital commerce, security principles, testing, release processes, and migration approaches
• Experience delivering microservice architectures and end-to-end software delivery

• Strategic thinking
• Emotional intelligence and inclusive leadership
• Excellent communication and presentation skills
• Digital commerce technologies
• Microservices architecture
• Security principles and standards

…