Vice President, Risk Specialist Senior ServiceNow Engineer

Overview

In this role you will be the SME for the ServiceNow product suite, focusing on GRC, IRM, BCM and TPRM. You will drive the delivery, governance and quality of the platform for MUFG’s global teams. You’ll translate business needs into robust ServiceNow solutions, automate processes, and lead platform upgrades and integrations. You will partner with process owners and junior teammates to scale risk management capabilities while maintaining audit and security controls. Join MUFG to helpembed innovative risk governance at a world-scale financial group.

Responsibilities

• Act as ServiceNow SME and owner of platform development and operation, with emphasis on GRC.
• Ensure governance and quality by following policy/procedure for the product.
• Lead day-to-day technical management of the ServiceNow suite, especially GRC.
• Translate business requirements into technical solutions, optimize automation and integration.
• Triage and estimate enhancements/requests for the platform.
• Maintain Health Scan score and alignment with out-of-the-box best practices.
• Govern changes, provide technical governance and change approvals.
• Prepare and test platform upgrades; coordinate with process owners for future automations.
• Identify platform enhancements for cost savings and efficiency; explore cross-product improvements.
• Design and develop complex ServiceNow solutions; ensure audit and IT security requirements are met.
• Create and maintain documentation; ensure training materials are available.
• Oversee development work by junior and offshore team members.
• Foster strong stakeholder relationships and share best practices across regions.

Key requirements

• 5+ years of hands-on ServiceNow implementation and support experience
• In-depth understanding of the IRM module
• Strong risk management knowledge and ServiceNow best practices
• Regulatory compliance experience in financial/tech sectors; DORA knowledge preferred
• Excellent communication, leadership, and collaboration skills
• Degree-level education; relevant ServiceNow certifications; ITIL/COBIT familiarity
• Experience in regulated environments such as finance, insurance, or critical infrastructure

• strong communication
• leadership
• collaboration
• ServiceNow
• GRC
• IRM

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