AVP, Claims Operations Analyst – Reinsurance

Overview

In this role, you will support the Global Reinsurance Claims function by strengthening operational controls, governance, and performance oversight. You will lead data-led reporting and analytics to drive operational excellence and manage vendor performance across outsourced services. The position sits within the SompoRe Claims team and collaborates with claims, finance, risk, compliance, and IT to ensure audit readiness and robust documentation. You will contribute to improving processes and controlling risks in a regulated environment, shaping the effectiveness of reinsurance claims operations.

Pay / Benefits

• Health & Wellness Benefits
• Retirement & Savings Plans
• Global Parental Leave & Adoption Assistance
• Employee Assistance Program
• Tuition Reimbursement & Professional Qualification benefits

Responsibilities

• Oversee workflows, procedures, service standards, documentation, and process effectiveness across Global Reinsurance Claims
• Strengthen controls and governance by monitoring key controls, supporting SOX/non-SOX activities, and assisting with audit and assurance
• Oversee third-party providers by monitoring SLAs, KPIs, reporting, data quality, issues, actions, and vendor governance
• Develop MI, dashboards, KPI reporting, and data-led insights on claims operations, controls, and vendor performance
• Drive continuous improvement by identifying gaps, control weaknesses, reporting issues, and operational risks, and implementing practical solutions
• Support compliance and collaboration with Claims, Finance, Risk, Compliance, Operations, Data, and Technology teams to promote audit readiness and documentation standards

Key requirements

• Significant claims experience in insurance or reinsurance, with complex reinsurance claims exposure
• Experience in specialty reinsurance claims handling, including non-proportional lines (Marine & Energy, Trade Credit & Surety, Aviation, Engineering)
• Experience in claims operations, governance, controls, MI, operational reporting, or similar in insurance/reinsurance
• Understanding of claims processes, governance, and regulatory compliance in a regulated environment
• Experience with control reviews, audit activity, remediation tracking, governance reporting
• Experience reviewing operational data and identifying trends, risks, and improvement opportunities
• Experience with third-party providers or vendor oversight is advantageous
• Strong analytical capability and judgment; ability to translate data into actionable insights
• Proficient English (written and spoken); strong digital literacy and reporting tools
• Knowledge of governance, audit, and regulatory requirements; professional qualifications advantageous
• Reinsurance experience advantageous
• Location: London (office)
• Salary/compensation structure information described but not quantified
• Language: English

• Analytical mindset and good judgment
• Clear communication and ability to present data-driven insights
• Collaboration across cross-functional teams
• Advanced Excel
• Power BI
• SQL

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