Technical Account Manager

Overview

In this role you act as the central point of contact for a high-profile, enterprise security client on a flagship London site. You will oversee day-to-day management, coordinate a 6–7 person on-site engineering team, and drive service delivery and upgrade planning. You’ll balance client satisfaction with practical engineering leadership in a complex environment. This is a chance to shape enterprise security outcomes at scale with a reputable integrator.

Responsibilities

• Serve as primary liaison with building managers and key stakeholders
• Oversee day-to-day management of a large enterprise account
• Lead and support on-site engineering team of 6–7 technicians
• Coordinate service delivery, workflows, and priorities
• Prepare and manage quotations for upgrades and enhancements
• Maintain high service standards and client satisfaction

Key requirements

• Proven experience in Technical Account Manager, Service Manager, or similar role
• Background in enterprise-level security systems integration
• Strong understanding of access control systems (Lenel experience highly desirable)
• Excellent stakeholder management and communication skills
• Experience leading engineering or technical teams
• Commercial awareness including quoting and upgrade planning

• stakeholder management
• communication
• leadership
• Lenel access control (desirable)
• enterprise security systems integration
• quoting and upgrade planning

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