Senior Customer Success Manager – Key Accounts (m/f/d) – EMEA

Overview

In this role you own day-to-day relationships for a portfolio of KAM accounts, acting as the trusted partner across research, insights, strategy, and senior stakeholders. You’ll map each client’s priorities to Statista’s platform, monitor health and usage trends, and drive onboarding, adoption, value realization, and renewals. You will be the go-to person for expanding platform impact and ensuring long-term customer success. This role sits within the Revenue team at Statista and offers cross-functional collaboration and growth opportunities.

Pay / Benefits

• Work from abroad up to 30 calendar days
• Hybrid work and flex-time
• International team and social events
• Subsidized urban mobility and fitness options
• Free access to Langdock and its functionalities
• Career & training opportunities

Responsibilities

• Manage day-to-day relationships across a portfolio of KAM accounts and build trust with stakeholders including VP/Director level
• Understand client priorities, use cases, and success metrics and map them to Statista’s platform
• Maintain an up-to-date account health picture (usage trends, stakeholder changes, risk signals, expansion indicators)
• Serve as the primary contact for onboarding, adoption, value realization, and renewal; drive further value from the platform
• Collaborate with sales and other teams to align CS activities with commercial ownership and revenue goals

Key requirements

• 2–4 years of B2B Customer Success experience with portfolio management in a subscription model
• Proven ability to drive platform adoption and demonstrate value leading to renewals and expansions
• Commercial instinct and ability to frame client conversations with revenue mindset
• Strong relationship-building skills with operational and senior stakeholders
• Proactive, organized, and capable of managing a portfolio with structured records and renewal timing
• Comfort with data—ability to analyze usage reports, health scores, and trends to identify risk and opportunities
• Collaborative mindset and ability to work effectively at the boundary between CS and sales

• relationship-building
• proactivity
• organization
• usage data analysis
• health scores interpretation
• trend analysis

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