Associate Deskside Support Engineer

Overview

In this Deskside Engineer role, you will deliver frontline IT support to Arm’s users across multiple offices and time zones. You’ll ensure a strong end-user experience on Linux, Windows, Mac, and mobile devices, handling on-site and quick-response support beyond the service desk. You’ll work with a global IT team to support approximately 10,000 users and uphold high SLA/KPI standards. The role offers a hands-on, user-centric environment with impactful exposure to end-user computing and collaboration tools at scale.

Pay / Benefits

• hybrid working options
• accommodations available during recruitment
• equal opportunity employer
• office-based with site flexibility
• supportive, diverse team environment
• global collaboration

Responsibilities

• Provide proactive and reactive IT support across key geographies
• Represent IT as the human face of technology to office users
• Collaborate in a global team delivering end-user IT services across Arm offices
• Support 10,000 users on Linux, Windows, Mac, and mobile devices
• Own the end-to-end on-site technology support wherever used

Key requirements

• Hands-on experience with Linux, Mac, and Windows in an enterprise setting
• Experience supporting Office 365 across multiple operating systems
• Ability to meet tight SLAs and KPIs while preserving user experience
• Strong rapport-building skills with users
• Ability to support a range of hardware and AV setups

• Rapport with users
• Concise communication across business and tech levels
• Customer-focused mindset
• Enterprise OS support (Linux, Windows, macOS)
• Office 365 administration across OS
• Hardware and AV basics

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