Healthcare Solicitor – Medical Protection Society

Overview

As Claims Manager (Healthcare Solicitor) you drive effective resolution of clinical negligence claims for medical professionals, within a member-focused, risk-aware environment. You will work in a collaborative team supporting safe practice and regulatory compliance while managing complex claims and stakeholder relationships. The role combines technical claims handling with governance, cost control, and project delivery to protect members and the membership fund. This is a chance to shape outcomes for clinicians across multiple jurisdictions from the Leeds office.

Pay / Benefits

• very competitive salary
• annual bonus

Responsibilities

• Deliver claims file performance in line with governance, policy and process to ensure fair outcomes for members and the fund
• Ensure regulatory compliance for Lloyd’s market operations where applicable
• Proactively manage claims with strategies and case plans to maximise efficiency and service quality
• Apply technical and commercial judgment for strategic claims resolution and service excellence
• Support claims handling projects ensuring on-time, on-budget, quality delivery and ROI
• Manage spend on claims in line with governance and policy
• Minimise claims costs with accurate estimates and proactive cost management
• Decide level of member assistance per policy and escalate out-of-policy cases
• Handle informal complaints to achieve first-touch resolution and maintain policy standards
• Identify process improvements and contribute to continuous improvement projects for efficiency and member outcomes
• Communicate with members clearly and empathetically, ensuring policy-aligned, technically accurate advice
• Own training and development of self and colleagues, promoting knowledge sharing
• Foster an inclusive environment and promote diversity in the team
• Identify and report risks in claims handling; ensure compliance with risk policies and data protection
• Make decisions on claims handling and escalation; adhere to professional guidance and internal policies
• Provide cross-team support to meet KPIs and service standards
• Represent the member voice in governance discussions; contribute technical input on articles, webinars and conferences
• Support Claims Assistants in development and undertake other duties as required
• Engage with cultural and strategic changes across the business

Key requirements

• 4-12 years post-qualification experience in handling clinical negligence healthcare matters
• Experience in either claimant or defendant healthcare clinical negligence matters
• Experience in managing claims within regulatory standards and governance
• Strong communication and stakeholder management skills
• Ability to apply technical and commercial judgment in claims resolution

• communication
• empathy
• stakeholder management
• clinical negligence claims handling
• risk management and governance
• regulatory compliance (Lloyd’s markets where applicable)

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