Technical Account Manager (Observability)

Overview

As a Technical Account Manager, you guide forward-thinking tech teams to maximize the value of logs, metrics, traces, and security data. You’ll onboard customers, integrate data sources, and address complex issues, while leading executive reviews that drive long-term success. You work hands-on with modern cloud infrastructure and observability stacks, shaping customer strategies and cross-functional outcomes from day one. This role blends technical depth with a customer-first mindset in a collaborative, learning-focused team.

Pay / Benefits

• stock options
• IPO trajectory

Responsibilities

• onboard new customers and guide their integration of data sources
• troubleshoot technical issues within cloud and observability stacks
• lead executive reviews and strategic planning with customers
• drive day-to-day customer outcomes and long-term success
• work hands-on with cloud infrastructure and observability tools to enable adoption
• shape long-term customer strategies and success metrics

Key requirements

• experience with cloud, DevOps, or monitoring tools
• strong communication skills and a solutions-first mindset
• customer-facing experience
• technical sharpness and curiosity

• strong communication
• collaboration
• humility
• cloud infrastructure
• DevOps
• monitoring tools

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