Enterprise Customer Success Manager (German speaker)

Overview

In this role you will manage a portfolio of UK clients, building trusted advisor relationships with executives and guiding revenue growth through upsell and cross-sell opportunities. You will collaborate with cross-functional Global-e teams to deliver solutions aligned with client needs, provide strategic insights via data and market trends, and ensure successful delivery of projects. You will monitor KPIs, prepare QBRs, and balance hybrid working in a global, fast-paced environment.

Pay / Benefits

• hybrid work arrangement

Responsibilities

• Serve as the primary contact for clients and coordinate with Global-e teams to ensure smooth processes
• Develop trusted advisor relationships with key accounts, including executives at C-level
• Drive revenue growth through upsell and cross-sell within existing books of business
• Proactively identify expansion opportunities and flag potential issues
• Prepare periodic performance reports and QBRs analyzing client KPIs
• Support clients’ strategic, marketing and operational decisions using internal data and best practices
• Build and maintain long-lasting client relationships
• Liaise between clients and internal teams to ensure timely, successful delivery
• Adapt to working across time zones due to global merchant base

Key requirements

• 3+ years in Account Management or Customer Success Manager roles
• Prior B2B software, logistics or SaaS experience preferred
• Proven ability to manage multiple projects simultaneously
• Experience generating revenue through account expansion
• Experience delivering client-focused solutions based on customer needs
• Strong analytical skills and data presentation abilities
• Excellent verbal and written English communications
• Ability to communicate and influence at executive and C-level
• Strong listening, negotiation and presentation skills
• BA/BS degree or equivalent preferable
• Flexible with hybrid working hours

• relationship-building
• clear communication
• negotiation
• presentation
• cross-functional collaboration
• analytical thinking

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