Product Manager

Overview

In this role you will lead a product team to plan, build and release digital communications services for HMRC’s email and mobile messaging channels. You’ll align product vision with user needs, business goals, and governance, while collaborating across government departments and suppliers. You’ll drive enhancements in a high-profile, transformation-driven environment and help shape accessible, scalable digital services. This is an opportunity to impact how millions of customers engage with HMRC through modern channels.

Pay / Benefits

• Civil Service pension contributions
• Flexible and Hybrid working policy
• Generous annual leave (25–30 days)
• Coaching and development opportunities
• Family-friendly policies
• Support for personal wellbeing

Responsibilities

• Maintain and deliver enhancements for HMRC’s email and mobile messaging channels
• Define feature scope and prioritise backlog of user stories
• Engage stakeholders to gain buy-in for product vision and roadmap
• Collaborate with multidisciplinary teams and suppliers to align with service needs
• Gather user insights and conduct usability/testing with researchers
• Assess high-level options and financial case for development approaches
• Ensure accessibility standards in product design
• Participate in and contribute to Product Manager Community

Key requirements

• Proven experience leading large-scale or complex digital products with governance and delivery oversight
• Experience managing supplier contracts and ensuring performance aligns with objectives
• Experienced in managing financial budgets
• Ability to identify service problems and drive evidence-based improvements
• Strong stakeholder relationship management and negotiation skills
• Experience leading and developing teams to meet organizational priorities

• stakeholder management
• communication
• leadership
• product management
• backlog management
• user research collaboration

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