Managed IT Services Field Engineer

Overview

In this role you will provide proactive IT support and field audits across Radius’ customer base. You will assess and optimize IT infrastructure through on-site work, hardware/software troubleshooting, and documentation to ensure systems meet standards. You’ll travel to different sites, perform audits, and help teams adhere to best practices in a global service environment. This position offers hands-on impact on deploying reliable IT foundations and improving cross-site operations. You will join a mission-driven team focused on enabling businesses to adapt to change and seize opportunities.

Pay / Benefits

• Pension
• Life assurance
• Employee fuel card scheme
• Employee assistance programme
• Wellness and healthcare assistance via Help@Hand by Unum
• Cycle to work scheme

Responsibilities

• Provide on-site IT support and troubleshooting across customer sites
• Conduct site audits to document, validate, and optimize IT infrastructure
• Document findings and recommendations to ensure compliance with standards
• Assist in hardware installation and setup and address common network issues
• Coordinate with cross-functional teams and manage multiple audit/support tasks

Key requirements

• 5+ years of IT support, service desk, or field support engineering experience
• Strong knowledge of Windows OS, Office 365, Active Directory, and networking fundamentals
• Experience with on-site IT setup, troubleshooting, and hardware installation
• Ability to work independently while handling multiple audit and support tasks
• Excellent documentation and communication skills
• Willingness to travel to different sites (valid driver’s license)

• Excellent communication
• Self-motivation and independence
• Detail-oriented documentation
• Windows OS
• Office 365
• Active Directory

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