Customer Success Manager -Search & Staffing UK

Overview

In this role you partner with Enterprise Staffing clients to optimize LinkedIn Talent Solutions investments, driving retention, value delivery, and strategic guidance. You will work with senior stakeholders to turn data into actionable insights, shaping how clients source talent and leveraging LinkedIn products as mission-critical tools. The position blends advisory leadership with hands-on collaboration across sales, post-sales implementation, and events to scale impact. You’ll be a thought leader in recruitment trends, helping clients stay ahead in a competitive market.

Responsibilities

• Develop optimization and retention strategies with enterprise customers to maximize investment value
• Own the value assurance journey from inception to value articulation across key moments
• Maintain and engage with Director+ level stakeholders, providing advisory on investment and sourcing strategies
• Meet clients in person and host events to share product optimization, enablement at scale, and industry insights
• Collaborate with sales to lead post-sales implementation and identify opportunities to optimize client investment and growth
• Leverage LinkedIn, client, and other data to derive insights and drive customer success with LinkedIn products
• Maintain deep knowledge of LinkedIn solutions and provide strategic guidance on maximizing investment
• Serve as a recruitment market thought leader, offering industry benchmarking and trend insights

Key requirements

• 3+ years in Customer Success, Account Management, or Client Relations
• Experience in Search & Staffing or agency recruitment or similar staffing industry experience
• Proven ability to manage a select, complex portfolio of clients
• Experience presenting to senior stakeholders, including C-suite audiences
• Commercial acumen and ability to articulate value delivery against objectives
• Strong verbal and written communication and technical aptitude
• Excellent organizational, project and time management skills
• Experience analyzing data to identify product or service growth opportunities

• Stakeholder management
• Communication (verbal and written)
• Relationship-building
• Data analysis
• Salesforce
• Microsoft Office (Outlook, Excel, Word, PowerPoint)

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