Lead – Account Manager

Overview

In this role, you will manage the UKI market, growing key accounts through upsell, cross-sell, and renewals while delivering measurable impact. You will build trusted, executive-level partnerships and lead end-to-end sales to secure strategic wins. Collaboration across teams will uncover opportunities, strengthen retention, and expand customer success. You will also develop a strong, future-ready pipeline and travel as needed to foster relationships and represent Freshworks with purpose.

Responsibilities

• Grow key accounts through upsell, cross-sell, and renewals while consistently exceeding revenue goals
• Articulate value to executives and position Freshworks as a driver of measurable business results
• Lead complex sales cycles end-to-end to secure strategic wins and long-term partnerships
• Collaborate across teams to uncover opportunities, strengthen retention, and expand customer success
• Build a strong, future-ready pipeline with accurate forecasting and consistent execution
• Travel as required to connect in person and represent Freshworks with purpose

Key requirements

• 8+ years of experience in SaaS or solution-based sales, account management, or customer-facing roles in an aligned territory
• Strategic mindset with curiosity and adaptability
• Consultative approach with enterprise customers, focusing on long-term value creation
• Strong communication and relationship-building skills, with ability to present and connect product capabilities to business needs
• Domain knowledge or exposure to CRM, EX, CX, or ITSM solutions

• relationship builder
• excellent presentation skills
• active listening
• CRM
• EX
• CX

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