Senior Block Manager

Overview

In this role you will oversee a defined portfolio of blocks, supported by bespoke in-house tech to reduce admin load. You will work within a values-driven team that emphasizes transparency, progression, and hands-on collaboration. You’ll manage varied residential sites across London and the Home Counties, handling both routine and challenging conversations with confidence. The opportunity combines front-line client facing work with back-end tech-enabled processes to drive efficient block management and growth. This is a long-term position designed to advance with the company as it scales.

Pay / Benefits

• hybrid working structure
• in-house technological development
• dedicated back-end administrative support
• clear progression opportunities
• strong ethical values

Responsibilities

• Manage a defined number of blocks across London and Home Counties
• Utilise bespoke in-house tech solutions to minimise administrative tasks
• Lead and handle both difficult and straightforward conversations with residents and clients
• Collaborate with leadership on growth strategies and business development
• Travel to sites as needed and maintain strong on-site presence
• Support front-line operations while coordinating with back-end administrative team
• Contribute to a culture of transparency and ethical client engagement

Key requirements

• MTPI qualified
• Experience across a varied residential portfolio
• Own car and willingness to travel to sites
• Positive, engaging, and bright-natured approach
• Strong personal ethical values
• Excellent communication and conflict management
• Comfort with technology and software (Word, Excel, and beyond)
• Appetite for business development and growth strategies
• Long-term commitment with progression potential

• strong communication
• conflict management
• ethical values
• Word
• Excel
• proprietary tech solutions (bespoke software)

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