Client Manager

Overview

As Client Manager you drive the day-to-day delivery of integrated brand work for drinks and CPG brands, collaborating with multi-disciplinary teams to move projects from brief to launch. You bridge client expectations with creative output, ensuring timely, high-quality delivery across channels and markets. You help shape briefs, coordinate feedback, and manage multi-market adaptations while supporting strong, trusted client relationships. This role offers ownership within a collaborative, award-winning agency environment that values creative ambition and practical execution.

Responsibilities

• Manage day-to-day delivery of projects and workstreams to keep teams aligned and timelines on track
• Coordinate briefs, feedback, approvals, and production partners across multiple markets
• Contribute to briefs, presentations and creative development to ensure ambitious, commercially effective work
• Support production, budgeting, scoping and risk management to protect creative ambition
• Assist in cross-functional collaboration with strategists, designers, creatives and production teams
• Support multi-market adaptations and ensure consistent brand execution across channels such as advertising, social, digital, OOH, retail, experiential and packaging

Key requirements

• Solid client services or account management experience in brand, creative, design or integrated agencies
• Experience guiding campaigns from brief through production
• Understanding of how effective communications are developed and executed
• Ability to define deliverables, brief creative teams, manage feedback and approvals
• Experience with budgets, timings, scopes and risk management, and handling multiple priorities
• Exposure to drinks, food or wider CPG/FMCG; packaging and consumer brand development is a plus
• Strong relationship-building and communication skills
• Calm under pressure and proactive in solving problems

• curious
• collaborative
• calm under pressure
• client services / account management
• brief development and scope management
• production coordination

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