Customer Implementation Engineer (PeopleFluent) UK, Remote

Overview

As an Implementation Engineer on the Technical Watershed team, you’ll drive customer success by translating data challenges into Watershed-enabled solutions. You will build integrations, automate workflows, and deliver insights through dashboards for client teams. You work remotely from the US or UK, collaborating with cross-functional colleagues to scale deployments and improve learning analytics. You’ll be a public-facing representative who shapes how clients realize value from Watershed.

Responsibilities

• Client implementation: connect Watershed with client systems and tailor configuration to goals
• Data pipelines & integrations: build and maintain data pipelines and API integrations, write scripts for data connections
• Reporting & analysis: design dashboards and run analyses on complex datasets to inform client actions
• Consulting & best practices: advise clients on goals and learning data ecosystems
• Technical support & troubleshooting: assist clients and coordinate with the tech team to resolve issues and influence product changes
• Automation and deployment: automate repetitive workflows and develop CI/CD workflows (e.g., Jenkins)
• Core product contributions: occasionally update Watershed’s core product
• Client relationships: act as a public-facing representative and identify expansion opportunities
• Training: educate clients on how to use Watershed effectively

Key requirements

• 3+ years hands-on programming experience (Python, REST APIs, data wrangling, automation tools)
• 3+ years in a client-facing role implementing SaaS software, data science, analytics, or reporting tools
• Proven ability to build and maintain data pipelines and system integrations
• Ability to translate client challenges into actionable technical solutions
• Experience with learning data, xAPI, SCORM, and JSON is a plus
• Excellent communication, documentation, problem-solving, and analytical skills
• Strong ownership, responsibility, and initiative
• Ability to balance multiple assignments in a fast-paced environment
• Independent work style with strong team collaboration
• Proficiency in SQL and MySQL
• Experience with Python and Java development
• Familiarity with Jenkins and CI/CD automation

• Excellent communication
• Strong problem-solving and analytical abilities
• Ownership and initiative
• Python
• REST APIs
• Data wrangling

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