Lead Researcher

Overview

In this role you translate customer evidence into strategic insights to guide product and leadership decisions. You will synthesize Voice of Customer data, ensure data quality across platforms, and create reusable insights for global teams. You’ll work with cross-functional partners to align strategy with user sentiment, including building scalable reporting and data flows. This role combines quantitative rigor with practical decision-making in a fast-paced, SaaS/fintech environment.

Responsibilities

• Establish a global Voice of Customer reporting structure across feedback channels
• Safeguard data continuity and comparability for key metrics (NPS, CSAT, awareness) during platform transitions
• Set up data flows in Snowflake, SQL, and self-serve dashboards for executive reporting
• Partner with product data science to evaluate research tools, including AI capabilities and feedback pipelines
• Translate multi-method research into simple, actionable strategic recommendations
• Maintain high evidence quality and enable cross-functional teams to act with confidence

Key requirements

• Quantitative methods expertise, survey design, sampling, and statistical analysis
• Hands-on SQL querying with familiarity in data pipelines and dashboard tools like Tableau or Snowflake
• Proven track record turning complex research into actionable guidance
• Outstanding stakeholder management and cross-functional collaboration
• Curiosity about user needs and ability to balance rigour with fast decisions
• Background in SaaS, fintech, or multi-market research is advantageous

• Stakeholder management
• Curiosity about user needs
• Cross-functional collaboration
• SQL
• Snowflake
• Tableau

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