Director of Workplace Experience UK & EMEA

Overview

In this role you will lead the regional workplace strategy for UK and EMEA, guiding the creation of human-centered, compliant environments and efficient operations. You will partner with senior leadership to drive real estate projects, integrate new business additions, and deploy AI-powered workflows to boost daily efficiency. You will manage a high-performing team and ensure workplaces reflect Xero’s values while delivering commercial rigour. This role blends strategic leadership with hands-on delivery across multi-market projects, fostering a connected and safe work experience.

Responsibilities

• Lead end-to-end capital projects including office fit-outs, relocations, and workplace transformations across UK and EMEA
• Design and embed custom AI workflows and automations to improve regional operations
• Manage vendor contracts, property leases, and regional budgets with strong commercial discipline
• Guide regional workplace integration for new business acquisitions while ensuring health, safety, and regulatory compliance
• Collaborate with UK and South Africa SLTs and global property/people functions to raise workplace standards
• Support cross-functional teams with site visits and stakeholder engagement on major projects

Key requirements

• Experience leading regional workplace operations/real estate or facilities management across multiple international sites
• Proven track record delivering complex office fit-outs, relocations, and capital projects from brief to completion
• Ability to build trusted partnerships with executive stakeholders and lead diverse teams through coaching
• Familiarity with building custom AI tools, prompts, or automated workflows
• Strong commercial acumen in budget management, vendor negotiations, and landlord relations
• Solid knowledge of local health and safety regulations, compliance, and human-centered design principles

• leadership
• stakeholder management
• coaching and team development
• custom AI tools, prompts, or automated workflows
• budget management
• vendor negotiations

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