Mid-Market Account Executive, Customer Growth

Overview

As an Account Executive in our Customer team, you own the full mid-market sales cycle from prospecting to close, building your own pipeline and converting inbound leads. You engage senior stakeholders to articulate commercial value and drive governance improvements. You work cross-functionally with Marketing, SDRs, and Customer Success to nurture opportunities and upsell within existing accounts. This role offers growth in a fast-scaling SaaS business at the intersection of AI and governance. You will help shape our go-to-market approach and expand our mid-market footprint.

Pay / Benefits

• Pension scheme
• Personal performance bonus
• 26 days holiday
• Bupa health & dental cover
• Group life assurance
• EAP (Employee Assistance Program)

Responsibilities

• Lead full sales cycle for mid-market prospects from outreach to negotiation and close, achieving new business ARR targets
• Generate and manage a self-sourced pipeline through outbound prospecting and multi-channel campaigns
• Qualify and convert inbound leads with Marketing and SDR support, ensuring fast follow-up
• Conduct discovery conversations and product demos linking pain points to business value
• Collaborate with Customer Success to identify upsell, cross-sell and renewal opportunities
• Develop understanding of the mid-market governance landscape and competitive environment
• Maintain rigorous CRM discipline with accurate forecasting and activity logging
• Provide market feedback to Product, Marketing and Sales leadership to refine positioning and GTM

Key requirements

• Two to four years of full-cycle SaaS or tech-enabled sales experience targeting mid-market or larger organisations
• Track record of hitting and exceeding new business quota with personally sourced deals
• Strong outbound prospecting skills (cold calls, multi-channel outreach) and inbound handling
• Comfort engaging senior stakeholders and articulating commercial value clearly
• Strong commercial instincts, qualification, objection handling, and deal progression
• Disciplined CRM usage, pipeline hygiene, and accurate forecasting
• Excellent written and verbal communication suitable for external representation

• commercial curiosity
• resilience
• collaboration across teams
• SaaS sales
• multi-channel outbound prospecting
• CRM and pipeline management

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