Global Employee Onboarding, Program Manager

Overview

In this role you will own and optimize Pigment’s onboarding experience for globally distributed new hires. You’ll lead cross-region onboarding cohorts, coordinate facilitators and vendors, and continuously improve the POP program using data. You’ll partner with People and GTM leadership to keep content current and aligned with business priorities, shaping a scalable, high-quality first impression of Pigment. This is a hands-on, operational role with high visibility and a focus on culture-building and process excellence.

Responsibilities

• End-to-end delivery of POP for every cohort: scheduling, facilitator coordination, run-of-show, logistics, post-session measurement
• Maintain parallel EMEA and NAMER cohorts, managing global anchor sessions and region-specific constraints
• Coordinate in-person exceptions and stakeholder alignment with R&D leadership
• Manage facilitator roster and vendor relationships (benefits facilitators, LetterAI, swag/Sendoso)
• Evolve multi-day curriculum, support facilitator guides and content pillars across formats
• Own measurement: satisfaction, engagement, social amplification, and AI competency capstone; drive continuous improvement
• Orchestrate monthly local hub socials to extend onboarding for remote hires
• Create durable operating documentation to ensure POP runs without individual knowledge reliance
• Partner with People, GTM leadership, and cross-functional stakeholders to keep content current and aligned with business priorities

Key requirements

• 5+ years in Enablement, People/HR? or related operational role with end-to-end program ownership
• Strong program operator with proactive scheduling and cross-region coordination
• Ability to run two parallel workstreams (EMEA/NAMER) with regional nuance
• Clear, concise verbal and written communication across executives, facilitators, and participants
• Data-informed: turning feedback and assessments into program changes
• Experience with or quick to learn Google Docs/Drive, Excel, LMS, HRIS (HiBob), feedback platforms (Padlet)

• attention to detail
• strong communication
• stakeholder management
• Google Docs/Drive
• Excel
• LMSs

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