Head of Compliance Monitoring

Overview

As Head of Compliance Monitoring, you will own and evolve Lendable’s second-line monitoring program ensuring regulatory and legal obligations are met. You’ll provide independent assurance to protect customers and support board-level oversight. The role blends hands-on leadership with shaping a scalable monitoring framework in a fast-growing fintech. You will work closely with risk, internal audit and the business to drive credible, evidence-based insights and timely remediation. This is a senior, impactful role at a unicorn fintech shaping how compliance supports growth.

Pay / Benefits

• Flexible working
• Private health cover
• Retirement savings plans
• Employee referral programme
• Office meals & snacks
• Hybrid/remote-friendly arrangements

Responsibilities

• Own and refresh the compliance monitoring plan and methodology
• Maintain a monitoring universe covering PRIN, Consumer Duty, CONC, SYSC, DISP, SMCR, MCOB, CCA, financial promotions and UK GDPR
• Scope and deliver thematic and BAU reviews across the customer journey (affordability, promotions, arrears, vulnerability, fees, complaints)
• Test design and operating effectiveness of first line controls and provide second-line assurance
• Produce clear, evidence-based reports with findings, root cause, risk ratings and actions; track remediation to closure
• Escalate customer harm and assess redress and FCA notification requirements
• Produce monitoring MI for Head of Compliance, executives and Board; present at committees
• Support FCA supervisory engagement and coordinate with Internal Audit, Risk and first-line QA
• Incorporate data protection into scope; test UK GDPR and DPA 2018 compliance
• Lead, coach and develop the compliance monitoring team and build capability via data, analytics and tooling

Key requirements

• Demonstrable compliance monitoring experience in a UK FCA regulated firm
• Experience in leading, managing and developing a team
• Consumer credit experience with knowledge of CONC and the Consumer Credit Act
• Strong knowledge of the FCA Handbook (PRIN, Consumer Duty, SYSC, DISP, SMCR) and expectations for second-line monitoring
• Data protection knowledge covering UK GDPR and the Data Protection Act 2018
• Ability to write concise, evidence-based reports and present to senior leadership and the Board
• Sound judgement, resilience and independence to challenge the business
• Strong planning and organisational skills for delivering across priorities

• strong judgment
• resilience
• clear written and verbal communication
• compliance monitoring design and delivery
• FCA Handbook (PRIN, Consumer Duty, SYSC, DISP, SMCR), CONC, MCOB
• UK GDPR and Data Protection Act 2018

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