HPC & AI Hardware – Engineering Resolution Engineer

Overview

In this role you will diagnose, troubleshoot, and resolve complex HPC/AI hardware issues, working closely with customers and cross-functional teams to ensure reliable system performance. You’ll engage across engineering, manufacturing, R&D, and support to deliver effective solutions and excellent customer experiences. This position blends deep hardware expertise with strong communication to impact some of the world’s most advanced computing environments. It offers hands-on problem solving, on-call rotation, and opportunities to grow within a leading edge tech culture.

Pay / Benefits

• Health & wellbeing benefits
• Personal & professional development programs
• Unconditional inclusion and flexible work culture

Responsibilities

• Investigate and diagnose complex HPC/AI hardware issues
• Perform root cause analysis and implement corrective actions
• Support customers through the service lifecycle from diagnosis to resolution
• Analyze hardware, interconnect, and infrastructure problems
• Provide technical guidance, workarounds, and permanent solutions
• Collaborate with Global Remote Support, Manufacturing, Testing, Training, Publications, Support Planning, and R&D
• Manage escalations to engineering and development teams with clear documentation
• Support both HPE and third-party hardware in customer environments
• Maintain case documentation and timely updates to stakeholders
• Assist with break-fix management via remote troubleshooting and on-site coordination
• Participate in rotating on-call schedule for 24×7 support
• Travel periodically for installations, training, and remote systems

Key requirements

• Bachelor’s or Associate degree or equivalent experience in Mechanical Engineering, Electrical Engineering, Computer Science, or related field
• Typically 5-8 years of relevant HPC/AI/enterprise tech experience
• Strong knowledge of Linux/Unix
• Experience maintaining hardware and software systems
• Familiarity with diagnostic and debugging tools
• Strong analytical and troubleshooting skills
• Excellent written and verbal English communication
• Ability to work under pressure with multiple priorities
• Experience gathering and documenting technical data for issue resolution
• Ability to work with global teams and technical specialists
• Strong customer-facing and relationship management skills

• Customer-focused
• Collaborative
• Excellent communicator
• Hardware diagnostics and system troubleshooting
• Mechanical systems and component analysis
• Electrical systems and component design

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