Strategic Account Manager (Major Accounts)

Overview

In this role you will guide strategic, multi-account engagements for Bloomreach’s Major Accounts division across the EMEA region. You will align Bloomreach products with client objectives, drive expansion and renewal, and influence executive-level stakeholders. You’ll work cross-functionally to translate client needs into value and growth opportunities, shaping ongoing customer success. This is a high-impact role at a fast-growing SaaS company with a focus on data-driven decision making and enterprise partnerships. You will be at the forefront of transforming how global brands grow through personalized, AI-powered experiences.

Pay / Benefits

• flexible working hours
• remote-first culture
• 5 paid volunteering days
• up to 26 weeks parental leave
• professional education budget
• company performance bonus

Responsibilities

• Manage key Major Accounts ($6M-$10M ARR) with focus on retention and growth, including regional expansion and cross-sell.
• Develop and execute strategic account plans and go-to-market strategies aligned to client goals.
• Serve as primary contact for economic buyers and C-Suite executives, driving executive engagement.
• Collaborate with partners, Customer Success, ISVs, and internal teams to drive customer value and market expansion.
• Advocate for clients by funneling feedback to Product, Marketing, and Customer Success for continuous improvement.
• Monitor account health, revenue and expansion, delivering regular reports on opportunities, churn risk, and mitigation.
• Utilize data analysis to identify eCommerce trends, AB testing results, and conversion metrics; provide insights to clients.
• Lead QBRs to align client goals with Bloomreach solutions and plan expansion opportunities.
• Identify risks and mobilize internal resources for timely mitigation.
• Execute upsell/cross-sell using value-based sales cycles and MEDDPICC methodology.
• Evaluate and improve sales processes and account strategies tailored to client size and evolving needs.
• Apply design thinking and entrepreneurial problem-solving to drive innovative solutions.
• Maintain deep knowledge of Bloomreach products and demonstrate new use cases and integrations to create value.

Key requirements

• 6+ years in Account Management, Sales, or Consulting managing enterprise portfolios.
• Background in Martech, Ad Tech, Search, Commerce, AI, or Digital Experience preferred.
• Proven track record in strategic account planning and cross-functional collaboration to meet objectives.
• Formal sales track record with quota attainment and growth stories in existing client relationships.
• Experience working with SDR outbound teams and multiple internal functions.
• Analytics proficiency with eCommerce data, AB testing, and conversion metrics.
• Strong customer-centric focus and ability to operate with executive stakeholders.
• Excellent collaboration, communication, and ability to influence cross-functionally.
• Entrepreneurial mindset, adaptability, and strong judgment in ambiguous situations.
• Executive presence and ability to articulate SaaS ROI; proficiency with CRM and forecasting tools.
• Willingness to travel regularly.

• collaboration
• customer-centric thinking
• entrepreneurial mindset
• data analysis of eCommerce performance
• AB testing and conversion metrics
• MEDDPICC methodology

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