Senior Atlassian Solution Architect – Service Collection, Atlassian Center of Excellence, Engineering, Technology & Transformation

Overview

Join Deloitte’s Atlassian Centre of Excellence to design, implement and run Atlassian Service Collection solutions that improve ITSM/ESM and customer service. You’ll lead client engagements, translate objectives into actionable roadmaps, and demonstrate impactful Jira Service Management, Customer Service Management, and Assets use cases. Collaborate with cross-functional teams to optimise service delivery and drive digital transformation. This role offers growth through innovation, hands-on delivery, and thought leadership in Atlassian ecosystems.

Pay / Benefits

• hybrid working policy
• progressive development opportunities
• supportive, inclusive culture
• wellbeing focus
• flexible collaboration across offices and client sites

Responsibilities

• Lead client engagements focused on Atlassian Service Collection (JSM, CSM, Assets) and act as SME across pre-sales, discovery, solution design, and implementation
• Collaborate with business and technology stakeholders to identify service management improvements and design fit-for-purpose solutions
• Design and deliver bespoke Atlassian Service Collection demonstrations tailored to ITSM/ESM and customer service use cases
• Advise on integration with Jira Software, Confluence, and broader enterprise systems to boost efficiency
• Lead solution architecture and implementation activities (configuration, portal design, workflows, SLA management, reporting, adoption planning)
• Contribute to service delivery and transformation initiatives to optimise processes and customer experiences across functions
• Support teams in embedding best-practice service management into delivery models and governance frameworks
• Develop and promote internal Atlassian capability, standards, and reusable assets

Key requirements

• Strong knowledge of the Atlassian ecosystem
• Expertise in Atlassian Jira Service Management and the broader Service Collection (CSM and Assets)
• Experience designing, delivering, and demonstrating Atlassian-based solutions to senior stakeholders
• Understanding ITSM and ESM principles, ITIL practices, and modern service delivery
• Ability translating technical requirements into roadmaps and plans
• Experience leading teams or communities of practice
• Excellent communication and presentation skills with executive stakeholders
• Growth mindset and problem-solving attitude

• communication
• facilitation
• presentation
• Atlassian Jira Service Management
• Atlassian Service Collection (CSM, Assets)
• Jira Software

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