Client Success Manager

Overview

In this role you will lead delivery of a TUPE Process App for Facilities Management, ensuring projects are on time, within scope and budget. You will work with cross-functional teams and external clients to align requirements with business goals. You’ll manage stakeholder expectations, design effective communication and rollout strategies, and produce user-focused materials and training. This is an opportunity to shape a cutting-edge solution and drive value for FM clients within a consultancy-led environment.

Pay / Benefits

• Excellent Company Culture
• Advocates of DEI and Neurodiversity
• 25 days holiday plus Bank Holidays
• Company Pension Scheme
• Annual Team Events and Socials
• Remote first role with in-person team days

Responsibilities

• Deliver customer-facing projects on time, within scope, and budget while maintaining high-quality standards
• Build and maintain relationships with external clients and internal stakeholders; lead stakeholder meetings to gather and prioritise requirements
• Coordinate with app developers, designers, and technical teams to ensure timely deliverables; drive cross-functional collaboration for rollout
• Develop and execute communication plans for leadership, end-users, and suppliers; provide regular progress updates
• Gather requirements and perform business analysis to define TUPE-specific functionalities and data handling needs
• Draft, negotiate and finalize Statements of Work; ensure alignment with organisational goals and track deliverables
• Manage tight deadlines, identify delays, and keep milestones on track

Key requirements

• 5+ years of project management experience, focused on software or app delivery projects
• Bachelor in Business Management (or related field)
• Familiarity with TUPE processes and FM challenges
• Knowledge of Agile or Scrum development methodologies
• Proficiency with Trello, Monday.com, and Teams
• Strong data analysis for app reporting and tracking
• Project Management certification (PMP, PRINCE2, or Agile)
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• High attention to detail and organisational skills
• Flexible and adaptable to changing requirements

• Exceptional communication and interpersonal skills
• Stakeholder management and collaboration
• Problem-solving and decision-making
• Agile
• Scrum
• Trello

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