Principal Product Manager – High Volume Lifecycle

Overview

As Product Manager for High Volume servicing, you own the end-to-end servicing experience for our most active customers, ensuring expert, personalised support at scale. You will drive cross-functional initiatives with Operations, Fincrime, Compliance, and Design to improve activation, retention and satisfaction for high-value users. You’ll blend data, design thinking and AI-enabled solutions to make servicing more predictive and efficient, while keeping compliance and scalability at the forefront. This role offers the chance to shape how Wise supports a critical revenue-driving customer segment and to lead impactful, cross-team initiatives.

Pay / Benefits

• RSUs
• Wise Benefits

Responsibilities

• Shape vision, strategy and roadmap for the High Volume servicing area and align with broader HV goals
• Own the HV servicing experience to ensure premium treatment and consistent outcomes
• Scale operational capabilities and deploy AI solutions where they add value for customers
• Increase predictability and confidence for customers transacting at scale
• Collaborate with Send, Operations, Contacts, Fincrime and Compliance to balance growth with controls and regulatory requirements
• Work across HV servicing with cross-functional teams to align with business goals and platform capabilities

Key requirements

• Strategic depth to convert ambiguity into actionable strategy
• Strong service design sense with a focus on frictionless, predictable customer interactions
• Ability to influence without formal authority across Operations, Servicing, Fincrime and other PMs
• Strong data skills, including SQL, to inform decisions and tell a future-of-HV servicing story
• Enjoy solving hard problems and leveraging servicing as a growth lever

• Strategic thinking
• Influence without authority
• Cross-functional collaboration
• SQL and data-driven decision making
• Data storytelling and hypothesis testing
• AI solution deployment where appropriate

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