Global Network, Voice and Audiovisual Operations Manager

Overview

In this role you will lead a global team delivering enterprise networking, voice, and audiovisual services across offices, data centres, and remote sites. You will ensure service availability, performance, security, and continual improvement within a large, multi-region environment. You will partner with cybersecurity, manage carriers and service providers, and guide major incident response and operational planning. This is a hands-on leadership role shaping reliable global communications infrastructure within a regulated, enterprise setting.

Responsibilities

• Lead and develop a global team responsible for network, voice, UC, conferencing and audiovisual services.
• Oversee enterprise LAN, WAN, wireless, internet, data centre networking and remote site connectivity.
• Manage routers, switches, wireless infra, SD-WAN platforms and related management tech.
• Oversee data centre networks (leaf-spine, VXLAN, EVPN, routing, HA) and inter-data centre connectivity.
• Maintain reliable connectivity among data centres, offices, partners, customer locations and remote sites.
• Oversee DNS, DHCP, IPAM and time services as foundational network services.
• Partner with Cybersecurity on firewalls, secure remote access, VPN and NAC.
• Lead enterprise voice and telecoms services, including Teams Phone or similar, SIP, carriers, numbers, voicemail and emergency calling.
• Oversee meeting room and audiovisual services, conferencing, signage and room control systems; set operational standards.
• Provide capacity, performance and service health reporting for availability and quality metrics.
• Lead major incident response with root cause analysis and corrective actions.
• Manage carriers, circuit providers, audiovisual integrators, manufacturers and MSPs.
• Support budgets, capex planning, licensing, renewals and cost optimization.
• Provide operational leadership for migrations, openings/closures, data centre activity, acquisitions, divestitures and enterprise separation.

Key requirements

• Extensive experience managing enterprise network and communications services in large, regulated environments.
• Experience leading geographically distributed infrastructure teams.
• Strong knowledge of routing, switching, wireless, WAN, internet and data centre networking.
• Proficiency with Cisco Catalyst, Nexus and Meraki, or comparable platforms.
• Experience with SD-WAN, carrier networks, BGP, OSPF, MPLS, VPN, QoS, DNS, DHCP and IPAM.
• Experience with Microsoft Teams Phone, Cisco collaboration technologies or similar voice platforms.
• Experience managing telecommunications carriers and audiovisual service partners.
• Understanding of enterprise audiovisual technologies and meeting room standards.
• Strong IT service management, including major incident, problem management and risk.
• Strong communication skills for senior stakeholder engagement.
• Experience in regulated sectors (government, aerospace, defence) is advantageous.

• strong communication
• leadership of distributed teams
• stakeholder management
• Cisco Catalyst
• Cisco Nexus
• Cisco Meraki

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