Service Advisor

Overview

As a Service Advisor in our established dealership, you will support the service department to deliver a smooth, professional customer experience. You’ll coordinate bookings, communicate with customers throughout visits, and liaise with workshop and parts teams to ensure efficient service delivery. You help identify additional work and promote relevant services, while maintaining accurate records and high service standards. This role offers a clear path to professional development in a busy, customer-facing environment with a reputable team.

Pay / Benefits

• 25 days holiday + bank holidays
• Bonus structure
• Comprehensive training and ongoing professional development
• Company pension
• Employee discounts
• On-site parking

Responsibilities

• Greet and welcome aftersales customers professionally
• Manage service bookings and keep customers informed during visits
• Coordinate with workshop and parts teams for efficient service delivery
• Advise customers on additional work and promote relevant services
• Maintain accurate records and uphold high service standards

Key requirements

• Experience as a Service Advisor or in similar customer-facing roles within motor trade (1+ year)
• Strong organisational skills and attention to detail
• Ability to work in a fast-paced, high-volume environment
• Full UK driving licence

• Customer focus
• Clear communication
• Organisational skills
• Service bookings management
• Liaison with workshop and parts teams
• Record-keeping/administration

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