Partner Success Manager – SaaS Implementation Partners – Legal Tech. 75K

Overview

In this role, you will own the health and performance of Actionstep’s key UK partners, focusing on certified implementers and those driving revenue. You’ll align delivery, customer outcomes, and commercial growth through structured check-ins, success planning, and data-driven insights. Your work strengthens partnerships, enables scalable success, and directly influences partner-driven results. This is a chance to shape how partners are enabled and measured within a fast-growing global SaaS business.

Pay / Benefits

• 65,000 – 75,000 base salary
• Flexible, remote-first working
• Optional London WeWork office access
• Unlimited leave
• Pension contributions
• Private medical insurance

Responsibilities

• Manage a portfolio of key UK partner relationships, emphasizing certification, growth and customer satisfaction
• Establish a rhythm of reviews, success planning, and performance management
• Maintain partner scorecards covering certification, delivery, CSAT/NPS, health and risk
• Identify underperformance early and coordinate remediation with UK Partner Director and SMEs
• Support onboarding of new partners and develop mutual success plans
• Collaborate with Partner Enablement, Partner Project Operations and Customer Success to align outcomes
• Improve partner enablement, training and certification pathways
• Identify advocacy partners for case studies, references and co-marketing
• Convert partner feedback and performance data into actionable improvements
• Provide visibility into partner performance, risks, and growth opportunities

Key requirements

• 4–6 years’ experience in Partner Management, Account Management, Customer Success or Professional Services Delivery in B2B SaaS
• Direct experience managing partners or clients around software delivery or implementation
• Background in Partner Success, Channel or Professional Services environments
• Experience using metrics, scorecards or delivery frameworks to manage third-party partners
• Strong commercial and stakeholder relationship skills across functions
• Technical credibility to discuss software implementation methodologies
• Ability to work across teams, priorities and international time zones
• Experience with systems integrators, consulting partners or SaaS implementation partners is advantageous
• LegalTech experience or knowledge of law firm operations and practice workflows is valuable
• Experience with Planhat, LearnUpon, Salesforce PRM, Asana, Zendesk, Freshdesk or similar platforms (a plus)

• Credibility with partners and stakeholders
• Commercially minded with the ability to balance empathy and accountability
• Calm under difficult conversations and able to challenge without eroding trust
• Planhat
• LearnUpon
• Salesforce PRM

…