Outlet Account Manager

Overview

In this role you drive The Body Shop’s UK Outlet strategy, leading customer-facing, marketing and commercial activity within partner outlets. You nurture key outlet partnerships, shape pricing and promotions, and own visual merchandising to boost visibility, footfall and sales. You’ll work cross-functionally with Commercial, Marketing and Retail teams to deliver a differentiated outlet experience that supports brand equity and customer acquisition. Your impact lies in elevating the outlet channel through strategic collaboration and data-informed decisions.

Responsibilities

• Own and manage relationships with UK outlet partners and centre management to maximize visibility
• Secure and coordinate marketing opportunities across digital, centre campaigns, events and promotions
• Develop and refine outlet pricing and promotional strategies in collaboration with Commercial and Marketing teams
• Analyze outlet performance, competitor activity and customer behaviors to identify growth opportunities
• Lead visual merchandising standards, seasonal campaigns and display materials for outlet stores
• Define and improve the outlet customer experience in partnership with Head of Customer Experience
• Coordinate cross-functional alignment on outlet priorities and provide updates to senior stakeholders
• Identify new partnership opportunities to strengthen brand presence in outlet destinations
• Oversee execution of outlet campaigns and ensure communications flows remain consistent across the business

Key requirements

• Experience managing outlet, discount or value retail environments
• Proven ability to build and manage commercial partnerships and external stakeholder relationships
• Strong understanding of outlet retail operations and trading strategies
• Experience across marketing, commercial and retail functions
• Demonstrated visual merchandising experience in a retail setting
• Strong commercial awareness with ability to interpret performance data
• Excellent communication and influencing skills
• Strong project management and organizational capabilities
• Ability to manage multiple stakeholders and priorities
• Self-motivated, proactive and highly collaborative
• Willingness to travel regularly across the UK Outlet estate

• collaboration
• communication
• influencing
• visual merchandising
• data analysis of performance trends
• pricing and promotions strategy

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