Strategic Account Manager – Healthcare

Overview

In this role you will manage and grow strategic, multinational healthcare accounts within a global freight forwarding and healthcare logistics provider. You will partner with cross-functional teams to protect and expand revenue, shape long-term account strategies, and elevate service delivery for complex, regulated shipments. The position offers high visibility, direct engagement with senior stakeholders, and the chance to influence international growth initiatives in healthcare logistics.

Pay / Benefits

• competitive salary
• bonus
• comprehensive benefits package
• opportunity for career progression
• high-visibility role with senior leadership
• international, collaborative culture

Responsibilities

• Develop and execute strategic account plans for major healthcare and life sciences customers
• Build senior-level relationships across procurement, supply chain, logistics, operations, and executives
• Identify opportunities to expand Air Freight, Ocean Freight, temperature-controlled, and value-added logistics solutions
• Drive organic revenue growth and improve account profitability
• Lead regular business reviews and present performance metrics, insights, and growth opportunities
• Coordinate internal stakeholders to deliver exceptional service and customer experience
• Act as the primary escalation point for strategic customer issues
• Support contract renewals, pricing discussions, and commercial negotiations
• Monitor market trends, industry developments, and competitor activity within healthcare logistics
• Collaborate with regional and global teams to ensure alignment on international customer strategies

Key requirements

• Proven experience managing strategic or global accounts within freight forwarding, logistics, or supply chain
• Strong understanding of Air & Ocean Freight solutions
• Experience working with healthcare, pharmaceutical, life sciences, or medical device customers is highly desirable
• Demonstrated ability to manage complex multinational customer relationships
• Commercially focused with a track record of revenue growth and account development
• Strong stakeholder management and influencing skills
• Ability to engage confidently with senior leadership and C-suite decision-makers
• Excellent presentation, negotiation, and communication skills
• Fluent English required; additional European languages are advantageous

• stakeholder management
• communication
• negotiation
• Air Freight
• Ocean Freight
• temperature-controlled logistics

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